What do I do if I have used the Test Stream and it does not work?

If your test stream link pound on your invitation email does not work then it is likely that you will not be able to view the stream from this device.

Stage 1.  Check Your Web Browser is on our recommended / Tested List, if it is not then move to a Browser that supports our player.

Stage 2.  Move to a location and device with a fixed internet connection

Stage 3.  Re test the Stream via the Test Stream Link

Stage 4.  Contact your funeral home and inform them of the problem.  Please be prepared to confirm your device and internet connection speed.  We will then partner with your funeral home to provide support prior to the service date.  Please note we are unable to provide support post the service date and we rely on families proactively testing the streaming platform prior to the service and we are not in a position to provide a service guarantee if we only become aware of the issue after the service.

We understand that this is a difficult time and have designed this service to be as reliable and simple to use as possible to ensure a good experience. If you do have any problems please do not hesitate to contact your funeral arranger for further advice, or browse our support articles for more information.



Last modified on Jun 12, 2020